Terms of Use of the CrystlaWaterBg.com Online Store

Please read the terms carefully before using this site.

By using this site, you accept these terms and conditions without limitation. If you do not agree to the terms, please do not use this site.

Prices and delivery time

All prices on the site are VAT included.

Deliveries of the ordered goods are made by the courier company Econt Express at the address specified in your order or to your chosen office of the courier company. Shipping cost is not included in the product price and depends on the weight, size of the shipment and the type of order.

If you would like to receive your delivery from the office of the courier company, please indicate this in the comment box when placing your order!

Ships in stock will be shipped on the day of the request, if made until 3pm. If the request is after 3:00 pm, it will be sent the next business day.

Out of stock products are marked "On Order". These orders are executed within 30 (thirty) calendar days. You will be notified of the exact delivery time of unavailable goods by phone or e-mail.

When ordering goods that are marked "On Order" you will need to make an advance payment of 50% of their value, payable by bank transfer after receiving the Proforma Invoice of the e-mail specified by you.

You can make requests to buy goods from the site through the online store, by phone or by e-mail.

Deliveries are not made on weekends and public holidays.

The documents accompanying the delivery of the goods are the original invoice with VAT included and a guarantee card (only for water treatment systems).

How to order?

To order the product you choose, you must specify the quantity you want and add it to your cart by clicking the "Buy" button. You can add as many different products as you want to buy.

After completing your selection, to complete the order, you need to proceed to your shopping cart, where you will see the products you have selected and the total amount you will owe.

You can adjust the products or quantities in your cart.

If you have a gift or discount voucher, you can use it or continue browsing and shopping.

If your choice is final and you are done shopping, select the "Payment" button.

You can buy the products you choose by registering or continuing without registration.

When you sign up, you create your profile, which stores useful information. If you decide to shop again from our store, you do not need to fill it and also earn "loyal" bonus points. In addition, as registered customers they have access to special offers and discounts.

However, if you choose to shop without registering, you will need to fill out the form each time with the necessary information.

In order to send you your order, we need information about your name, delivery address, telephone number and other additional information.

Indication of incorrect information renders the order invalid and does not bind Crystlawaterbg.com with the obligation to fulfill the delivery.

If you would like to receive an invoice, this is the time to enter your business information. Be sure to check out the "Privacy Policy" from Crystlawaterbg.com!

And if you would like to receive information from us about upcoming promotions and news, select: "I want to receive Crystal Water alerts."

The next step is to select "Payment Method", and once you familiarize yourself with the "Terms and Conditions of Delivery and Delivery" you will see a summary of your order.

Your order will only be sent to you upon payment received.

The final step is to press the Confirm button and expect our employee to contact you for clarification and confirmation by phone.

Method of payment

When ordering a product, you have the opportunity to choose the way you want to pay it. The following payment methods:

• Payment on delivery by postal transfer - you pay for the goods when you receive it at the delivery address you specify. A delivery fee is also charged to the shipping company.

• Payment by bank transfer - in this case you will make the payment on the pro forma invoice, which will be sent to you by e-mail. After receiving the transfer, we ship the goods.

Changes in prices

Crystlawaterbg.com has the right to change prices at any time without due notice to consumers. The consumer is obliged to pay the price that was current at the time of order preparation.

In the event of technical errors in the publication of the site, Crystlawaterbg.com has the right to refuse the execution of the order and does not owe compensation to the user in any way except to refund the amount paid by the user (if any).

Product reviews

In the "Product Catalog" section, for each individual product there is an opportunity for users to post reviews about the products offered. Crystlawaterbg.com assumes in no way and under any circumstances the responsibility for the accuracy of the information posted, the correctness and the responsibility of the users who posted the opinions. The responsibility for the accuracy of the published information rests entirely with the users who have published the information. Crystlawaterbg.com reserves the right to remove off-topic or off-topic reviews. For questions, use the Contact Us form.

Order cancellation

The order can be canceled by a Crystlawaterbg.com operator, if there are good reasons - the product is out of stock, the proposed delivery time or the analog of an exhausted product are not acceptable to the customer. If you need to cancel an order, please use the contact form on our site by entering the order number or contacting the Crystlawaterbg.com operator on the specified contact phones.

Returning Products

Each consumer has the right to return the goods ordered by him within 7 (seven) days from the date of their receipt in case they are stored with the care of a good owner, are not used, the integrity of their packaging is not broken and are in the form in which they were obtained, incl. with a complete set of documents, in accordance with the provisions of Article 55 of the Consumer Protection and Trade Rules Act.

The cost of returning the goods is at the expense of the consumer.

If you would like to return items purchased from Crystlawaterbg.com, please use the "Customer Service", "Product Returns" section, then contact the e-shop operator for more information.


Claims are accepted where:

• There is a discrepancy between the ordered and delivered goods;

• The product has a visible defect;

• The goods are damaged during delivery.

Please contact a Crystlawaterbg.com employee for further information.


Crystlawaterbg.com may change the information on the Site without notice.

Crystlawaterbg.com does not guarantee uninterrupted and seamless access to this site for anyone, anywhere, anytime.


Crystlawaterbg.com, its suppliers or third parties are not responsible and under no circumstances for any damages of lost profits, loss of information or other resulting use, inability to use or the results of use of this site.

Enjoy shopping with Crystalwaterbg.com team!